Comments for The Database Diva

Comment on Build a List; Rule the World by Jacqueline

Jacqueline — Mon, 04 Aug 2008 14:41:48 +0000

I am pursing organizing and coordinating a networking event in a month. I found your site very resourceful and very easy to understand. Thank you!

Comment on Oh So Simple To Fix Someone Else’s Business Bloopers by Karen Van Berkel

Karen Van Berkel — Fri, 25 Jul 2008 18:04:42 +0000

I enjoyed reading your story about Megabus. I too often want to “jump the counter” to fix other vendor problems that seem so easy to fix. I’ve not ridden Megabus but in their defense many college students (my children and friends) do. They operate on the European time table of precise departures and I’ve never ever heard one story about delays or lateness which is why they are getting a following here vs Amtrack or Greyhounds. I’ve only heard the warning don’t be late to the stop or you’ll miss the bus. Maybe the late bus was such a unique out of the ordinary situation that no plan of action was available!

Comment on Oh So Simple To Fix Someone Else’s Business Bloopers by Jennifer Winchester

Jennifer Winchester — Thu, 24 Jul 2008 16:23:22 +0000

So? Have you sent these very excellent suggestions to Megabus? Every time I hear someone complain that there’s “no such thing as customer service anymore,” everyone in the group begin to speak about a retail shopping experience… as though the minimum wage employee behind the counter has power to hire more people into the department! In fact, some of the WORST customer service situations happen in the service industry… not retail. Seriously, if UPS or Fedex lost as many pieces of mail as the airlines lose luggage, they’d be out of business. We’ve all waited on the “cable guy” who never showed, without one single follow-up call from the cable company… I guess they have no idea where these guys are or what they are doing! The customer service problem in this country does not start with the 16-year-old kid behind the counter… it starts with the 56-year-old CEO who is so focused on the numbers at the bottom line, they completely overlook the person handing them the money!

Comment on Mailing Lists St. Louis by Build a Marketing List; Rule the World | The Database Diva

Build a Marketing List; Rule the World | The Database Diva — Fri, 27 Jun 2008 04:08:33 +0000

[...] and 90’s, keeping a customer database was “optional.” (Well, not to me. As a mailing list broker, I always thought it was mandatory.) Now? All three top marketing media–email, web, direct [...]

Comment on Business Card Scanner, Contact Management by Build a Marketing List; Rule the World | The Database Diva

Build a Marketing List; Rule the World | The Database Diva — Fri, 27 Jun 2008 04:00:46 +0000

[...] start with an easy first step: The business card piles on your desk. Invest in a business card scanner. Once scanned, throw the cards away! (Yes, just do it.) The database you create can by synchronized [...]

Comment on Mailing List Cleanup Customer Database Clean-Up by Top 10 Database Resolutions | The Database Diva

Top 10 Database Resolutions | The Database Diva — Fri, 27 Jun 2008 03:28:24 +0000

[...] someone) to update this critical information. I will have Aviva update my postal addresses with National Change of Address processing (NCOA) to find out who’s moved and standardize addresses to find more [...]

Comment on Companionlink Synchronizes Your Database Software with Your PDA by Build a Marketing List; Rule the World | The Database Diva

Build a Marketing List; Rule the World | The Database Diva — Fri, 27 Jun 2008 03:25:22 +0000

[...] cards away! (Yes, just do it.) The database you create can by synchronized to your PDA phone with a $49 piece of software. Now when you “think” about someone you need to talk or send an email to, you’ve [...]