Delivery and Return Policy of Aviva LLC Products and Services
Software. Software is no longer shipped unless the customer orders a Media Pack for an additional charge. Software orders may now be downloaded electronically from the Internet. Please allow 1 – 5 business days for delivery of the electronic link, depending on the time of the month (month-end orders often take longer to process.)
Mailing Lists. After mailing list orders are placed, allow 24-48 hours for electronic delivery.
Information Products. Some information products are available immediately after purchase via electronic download in PDF, MP3 or WAV files. Products ordered on CD, DVD or hard copy, are shipped via USPS Media Mail in the US and USPS Priority International Mail outside the US. Please allow 3-5 business days for delivery.
Return Policy of Aviva LLC (dba The Database Diva)
Software. Software purchased directly from Aviva, LLC, may be returned for a full refund within 30 days of the customer’s purchase date. If the software was ordered on a CD or DVD, it must be sealed in its original packaging. In order to return an item, please call our Customer Service Department at 314-485-4350.
If you receive a package that has been damaged in shipping, it is best to refuse the item back to the carrier attempting delivery. If you noticed the item is damaged after you have accepted the item, please notify the carrier immediately about the damage and email us at Diva (at) TheDatabaseDiva dot com so we can file a claim within 5 days of the arrival of the item.
Shipping charges on returned items are the customer’s responsibility. Aviva, LLC, pays for the shipping of the replacement (if applicable). We strongly recommend you fully insure your returned shipment in case of loss or damage. Also it is good idea to select a shipping method which provides proof of delivery.
Mailing Lists. Mailing lists are custom compiled based on your specifications, which makes it difficult to provide a 100% refund in some cases. List cancellations on orders that have been shipped may be cancelled and a refund may be issued when the following conditions are met.
- None of the names may have been used for marketing purposes (mailing or telemarketing).
- You provide a written request for a refund within 30 days of receipt of the Order Confirmation date with an explanation of why you require a refund.
Your refund request will be reviewed by Aviva, LLC, and the list owner. If a refund can be provided, you will be charged a computer runtime charge of no more than $25 per thousand names. Delivery charges are not refundable. Please allow 30 days to receive your refund.
Mailing List Deliverability Guarantee. Aviva, LLC, offers a 98% deliverability guarantee on all of its mailing lists when they are used within 45 days of receipt. In the unlikely event that your list exceeds a 2% undeliverable rate, please use the following guidelines to submit a refund:
- Ship all undeliverable mail to Aviva, LLC, PO Box 410221, Saint Louis, MO 63141. Attach a copy of a) your list invoice and b) your shipping receipt so that we can reimburse you for your shipping costs.
- Provide a copy of your USPS Form 3600 or 3602, showing the date of your mailing. If the list was for telemarketing, provide a spreadsheet detailing disposition of each call attempt.
We will process your request and provide you with a refund check within 30 days.
Information Products. Aviva LLC offers a 12-month unconditional guarantee on all information products, including e-book downloads, CDs and DVDs. Return requests must be sent via email to Diva (at) TheDatabaseDiva dot com. Please allow up to 30 days for your refund.