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Sometimes I get questions that beg for a blog post response because so many people want the same answer. This one, from a Canadian marketer on my list who asked me how to collect permission-based emails that complied with Canadian Anti-Spam Legislation (CASL) was my inspiration for today's post. He asked me to give a webinar on "emailing in a time of CASL" and I said, "no one will come." Here's his request and my answer. "Lori, thanks for your email, downloads and webinars. "I bought my CRM for my consulting practice ...
This is my favorite coffee shop in St. Louis. I drive there several times a week for my mocha latte fix, even though it's out of the way and I pass several Starbucks. The morning baristas always make me the *perfect* cuppa Joe: just the right temperature, not too sweet. Now that they have video on the drive-thru order board, they recognize me, then tell me my order before I have to say it. But I never go to this Cafe after 1pm. After that, ...
In big companies, big data is all over the place: multiple product channels, multiple websites, various transactional systems. It's very hard for them to get their arms around the continuing flow of often contradictory customer information without huge, expensive data warehouses and highly paid analysts. For example, a customer may use a social media login credential with one email address to make her first website purchase. Then she may use a different name ...